Our new Factory showroom will be opening 8th January 2024 by appointment

The information we collect and why?

When you buy goods from us, we will ask you to provide some personal information. This is then used on our database to insure your order reaches you without any problems. If you have ever bought a Waterbed Product from us we also use this database to advise you when your conditioner is due to be added to your Existing mattress.

The information we will ask for;
  • Full name
  • Address (and previous addresses)
  • Contact numbers
  • Email address

How do we use your information?

We will only use your information in the following ways:

  • To fulfil any current orders
  • To contact you to advise you when your conditioner is due to be added to your Existing mattress
  • To keep you updated with any promotions or new products added to our range
  • We will keep the merchant copy of your original receipt for accountancy purposes
  • We will only share your data with a third party's listed bellow

Who we share your information with and why

We work with a number of trusted suppliers and businesses in order to provide you the high-quality goods and services you expect from us such as delivery companies and payment processing companies.

Some examples of the categories of third parties with whom we share your data are:

Payment processing

We works with trusted third-party payment processing providers in order to securely take and manage payments.

  • PayPal
  • WorldPay
Delivery Companies

We work with a number of trusted dispatch companies ensuring that our product is delivered to its final destination as efficiently as possible.

  • DPD
  • Ferryspeed
  • Polarkold
  • Royal Mail

Who has access to the data?

Your data is stored on our secure database that only a small number of employees have access to. These employees are restricted under contract to only use this information for the purpose of High & Dry Manufacturing LTD and Back Care Beds LTD. No third party has access to this database.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website.

We will not share your information with companies outside of High & Dry Manufacturing and Back Care Beds LTD for their marketing purposes.

How long do we keep your information?

We will keep your data provided to us for the entirety of your custom. If you wish us to delete any information we have linked to you then contact us via email at or by telephone on 02392 873 444 and we will be happy to assist you in any way we can.

What are your rights

You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website

  • Right of access - to request access to your personal information and information about how we process it
  • Right to rectification - to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) - to have your personal information erased

Contact 02392 873 444

  • Right to restriction of processing - to restrict processing of your personal information
  • Right to object - to object to processing of your personal information