What information we collect and why?
When you buy goods from us, we will ask you to provide some personal information. This is then used on our database to insure your order reaches you without any problems. If you have ever bought a Waterbed Product from us we also use this database to advise you when your conditioner is due to be added to your Existing mattress.
The information we will ask for;
As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. If you use linked sites such as Amazon, eBay, PayPal, Sage and Stripe we will also gather information about the devices you use to access our site (desktop and mobile), and this may include IP address.
How do we use your information?
We will only use your information in the following ways:
We work with a number of trusted suppliers and businesses in order to provide you the high-quality goods and services you expect from us such as delivery companies and payment processing companies.
Some examples of the categories of third parties with whom we share your data are:
We works with trusted third-party payment processing providers in order to securely take and manage payments.
We work with a number of trusted dispatch companies ensuring that our product is delivered to its final destination as efficiently as possible.
Who has access to the data?
Your data is stored on our secure database that only a small number of employees have access to. These employees are restricted under contract to only use this information for the purpose of High & Dry Manufacturing LTD and Back Care Beds LTD. No third party has access to this database.
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website.
We will not share your information with companies outside of High & Dry Manufacturing and Back Care Beds LTD for their marketing purposes.
How long we keep your information
What are your rights
You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
Contact 02392 873 444
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